Lending to small-scale entrepreneurs in emerging markets comes with many risks. Financial realities are complex, revenue streams are inconsistent, and borrowers can often find themselves short of funds. When they don’t pay on time, or default, it’s their fault. Isn’t it?
To build a new lending model that’s healthier, more sustainable and more inclusive, it may help banks and MFIs to stop worrying about their digital transformation and look more closely at how their customers are transforming – in many cases, thanks to digital platforms.